Local Electrical Services Pty Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We may collect the following kinds of personal information:
- Contact details — your name, phone number, email address and service address when you book a service, request a quote or send us a message.
- Service details — information about the electrical or security work you have requested, including site notes, photos and any relevant property information.
- Payment information — billing details processed via our payment provider. We do not store full credit card numbers on our systems.
- Website usage data — IP address, device information, pages viewed and similar analytics data, collected via cookies and standard web logs.
2. How we use your information
We use your personal information to:
- Provide quotes, schedule appointments and complete electrical and security work.
- Communicate with you about your job, follow-ups and warranty matters.
- Process payments and issue tax invoices and Certificates of Compliance.
- Improve our services and our website.
- Comply with our legal obligations under NSW Fair Trading and Australian electrical safety legislation.
3. Sharing your information
We do not sell your personal information. We may share your information with:
- Subcontractors and licensed tradespeople we engage to complete your job.
- Our payment processor, accounting software and SMS/email providers, only as necessary to deliver the service.
- Government authorities, insurers or regulators if required by law (for example, lodging a Certificate of Compliance with NSW Fair Trading).
We never share your information with third parties for their own marketing.
4. Cookies and analytics
Our website uses cookies and similar technologies to remember your preferences and to understand how visitors use the site (for example, via Google Analytics). You can disable cookies in your browser settings, though some parts of the site may not function as intended.
5. Storage and security
Your information is stored on secure servers operated by us or our trusted providers, and is protected by reasonable physical, technical and administrative safeguards. No system is 100% secure, but we take privacy and data security seriously.
6. Your rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Ask us to correct or update your information.
- Ask us to delete your information, subject to our legal record-keeping obligations.
- Make a complaint about our handling of your personal information.
To exercise any of these rights, please email us at info@localelectricalservices.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
7. Children
Our services are not directed to children under 16, and we do not knowingly collect personal information from them.
8. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be communicated through our website.
9. Contact us
If you have a question about this Policy or how we handle your personal information, please get in touch:
- Email: info@localelectricalservices.au
- Phone: 0489 984 630
- Post: Local Electrical Services, Sydney NSW
This Privacy Policy is provided as a starting template. We recommend having it reviewed by a qualified Australian privacy lawyer before publishing.